Customer Service and Shipping

All items are shipped within 24 to 48 hours of purchase, Monday - Friday. Orders processed after 3pm on Friday will be shipped the following Monday.

Call or text our hotline at (707) 706-3724

WE ARE NOT RESPONSIBLE FOR ITEMS LOST BY THE POST OFFICE.

NO RETURNS or EXCHANGES on the following items:

Worn clothing

Intimate Apparel

Webcam Shows/Credits

Phone calls/Phone Greetings

Sex Toys/Novelty Items (Unless unopened)

Custom Items

Autographed Merchandise


All items are shipped in discreet packaging (so no one will know you¹re a big perv!!!)

International orders may be delayed due to customs.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS AT CUSTOMS.

All U.S. Domestic shipments have USPS Tracking Numbers are emailed when your order is shipped. IF you do not receive an email they are available upon request here

WE NOW OFFER TRACKING NUMBERS ON INTERNATIONAL SHIPMENTS! USPS Tracking Numbers are emailed when your order is shipped. Please note, the tracking info will stop once your package leave the United States.

All Worn clothing is sanitized and cleaned before shipping.

 

 

Shipping is calculated by weight of product. Below is an example of the rates. We try to keep the cost of shipping as low as we can, but the damn USPS keeps raising their rates! Each Dvd weighs around .3-.4 pounds.

 

Ship Method Where 0-.8 pound

.81-1

pound

Delivery Days Delivery Estimate
USPS First Class 50 US States $6.25 N/A Mon-Sat (no holiday delivery) 3-5 Days (no holiday delivery)
USPS Priority 50 US States, territories & possessions N/A $9.00 Mon-Sat (no holiday delivery) 2-4 Days (no holiday delivery)
USPS First Class Interntl Canada $8.75

$15.00

*up to 2 pounds

Mon- Sat (no holiday delivery) 4-10 Days (no holiday delivery)
USPS First Class Interntl International/Overseas $15.00

$38.00

*up to 4 pounds

Mon-Fri (no holiday delivery) 5-21 Days (no holiday delivery)

 

Refund Policy/Returns

Credit, refunds and exchanges on unused items must be requested within 30 days of purchase. NO REFUNDS/CREDITS/EXCHANGES on CLOTHING, ADULT TOYS, OPENED or AUTOGRAPHED ITEMS (with the exception of a defective disc or adult toy).

If you have more questions, you can call or text our hotline at (707) 706-3724

YOUR TRANSACTION WILL APPEAR ON YOU CREDIT CARD STATEMENT AS: BURNINGMERCH 718-383-0963

You will receive a Confirmation with your Order # ­ please save it for future inquiries!!! If the Shipping address is incorrect on your Confirmation, please email us immediately with the address change.

All shipping inquiries and questions can be submitted here.